With the rollout of the Digital Government Strategy (DGA) by the White House in 2012, the move toward a more ‘commercially’ equivalent public sector enterprise became the new standard. The challenge is to enable solutions that deliver transparency, security, and self-service to meet the needs of an ever-changing constituency demographic that expects and demands that their government agencies be easier to work with.
Combine these changing requirements with the new reality of budgeting constraints, employee engagement, and workforce continuity, agencies must now find ways to do more with less, improve levels of customer service, and identify opportunities to become more efficient in the process.
ERPA has deep industry knowledge of how work gets done in the agency model. Using our Guided Value Map approach, and with a clear understanding of future requirements of the public sector enterprise, ERPA partners with public entities to focus on what really matters: delivering world-class service levels to their constituents, while simultaneously becoming more efficient operationally.
Compliance, transparency, reporting, mobility, and workforce optimization are now table stakes for the modern public sector enterprise. Our expertise providing business solutions in the public sector is found in federal agencies as well as state and local entities.
Managed Hosting & Managed Services:
- Actionable intelligence
- State & Local
For cities working with counties and counties working with states, the need to better define key performance metrics and data within a scalable technology platform will change the way these agencies deliver synergistic services to their populations.
With innovative solutions including BI/Analytics, we assist agencies in defining and tracking KPIs to support service delivery models for child welfare, child-support enforcement, healthcare reform, unemployment insurance, and food stamps to meet the challenges of modern health and human services enterprises.
Asset tracking, traffic pattern modeling, and project costing
Power generation, power distribution, mobility, enterprise asset management, and mobile inventory management
- Aerospace, advanced warning systems
- Nuclear energy, transmission, distribution