How Workday Optimized Higher Education Operations for KCU

Kansas City University Optimized its Higher Education Operations with Workday and ERPA

In this Case Study we showcase how partnering with ERPA and Workday optimized higher education operations and streamlined workflows for Kansas City University (KCU) by using ERPA’s tailored support and innovative solutions, with a focus on strategic growth, demonstrating the value of a dedicated Workday partner.

To modernize processes and better serve its students and staff, KCU, one of Missouri’s largest medical schools, adopted Workday for Human Capital Management (HCM), Financial Management, and Student Information System. However, as their needs evolved, they turned to ERPA for expert support and tailored solutions to streamline workflows, optimize integrations, and fully leverage their Workday investment.

The Challenge

KCU’s key issues included manual invoicing processes for student sponsorships, consuming hours of staff time, a lack of visibility and collaboration in the contract processing workflow, and resource constraints for Workday integrations, with support lead times exceeding 30 days. Ultimately, there was a need for a partner who could align with KCU’s mature Workday expertise and provide advanced solutions tailored to their unique requirements.

The Solution

To address KCU’s unique challenges, ERPA implemented a tailored approach that combined technical expertise with a deep understanding of KCU’s operations. By leveraging Workday Extend, conducting an integrations audit, and automating manual processes, ERPA delivered solutions that streamlined workflows, improved efficiency, and enabled KCU’s internal team to focus on strategic growth initiatives.

The Outcome

KCU’s partnership with ERPA has transformed its operations by streamlining workflows, improving collaboration, and enabling strategic growth. By addressing key pain points, automating manual processes, and providing agile, expert support, ERPA has empowered KCU to focus on innovation and long-term transformation.

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Customer Testimonials

Ginger Harris, part 1

Many Workday support partners specialize in helping new Workday customers stabilize after initial go-live. With deep Workday expertise on their internal team, KCU was looking for a Workday support partner who could take them to the next level.

Ginger Harris, part 2

Workday support can be required unexpectedly! What if you see your named Workday support team at an in-person conference you’re both attending, but you need their help that day? Kansas City University tells us what happened next.

Ginger Harris, part 3

A Workday support ticketing system can be fairly transactional, but what if you want a personalized touch, better communication, and even knowledge transfer? Kansas City University shares their experience of this better approach.

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