How ERPA's Workday Solutions Optimized P.F. Chang’s Operations

P.F. Chang’s Optimized Operations Using Workday Solutions From ERPA, a Workday Services Partner

In this Case Study we highlight how ERPA’s Workday Solutions helped P.F. Chang’s address a range of challenges following their Workday implementation, demonstrating the value in having a Workday Services Partner capable of optimizing Workday operations.

In 2020, P.F. Chang’s, a renowned Asian Bistro concept with over 300 locations and 14,000 employees across the United States, embarked on a journey to implement Workday, selecting it as their platform of choice to manage Human Capital Management (HCM), payroll, and financial processes. This is their story.

The Challenge

P.F. Chang’s faced challenges when implementing Workday amidst the pandemic, which delayed their timeline and forced the project to be completed remotely. They struggled with balancing internal resources while needing expert guidance on managing sensitive areas like payroll and security.

The Solution

ERPA provided comprehensive support across multiple key areas, offering tailored solutions that empowered P.F. Chang’s to optimize their operations and move from reactive problem-solving to a proactive, strategic approach.

The Outcome

ERPA’s approach enabled P.F. Chang’s to optimize Workday after go-live, manage complex areas like payroll and workforce scheduling, and transition from a reactive support model to a proactive, strategic approach.

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Customer Testimonials

Donna Matteucci, part 1

Do your support tickets go to the next available stranger, or do you win the lottery if your ticket is assigned to someone who knows your Workday tenant? With ERPA, you hit the lottery every time you have a need.

Donna Matteucci, part 2

Not every Workday customer has enough internal Workday experts. A trusted managed services partner like ERPA enables you to expand and contract the support you receive based on your changing needs.

Donna Matteucci, part 3

Did you know that Workday support is available to help you optimize Workday and realize business transformation? Organizations that have a true Workday partner consider them members of their team.

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Get the Most Out of Your ERP Solutions by Partnering With ERPA

Are you ready to see what’s possible for your organization with ERPA? Contact us today!

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