ERPA Change Management Partnership Improves Organization-Wide Workday Implementation Strategy

A large, multi-location healthcare provider with more than 38,000 healthcare workers across 18 regional locations partnered with ERPA and deployed the full ERPA Workday Optimization suite after going live. This transition required Workday support and training to ensure a smooth transition, increase user adoption, optimize system usage, and ensure compliance.

The Power of a Professional Workday Optimization Partner

Part of the ERPA Workday Optimizations difference, as a Workday certified partner, is learning about a company’s needs, assessing available resources, and providing actionable solutions to its most pressing challenges. We weigh all of this against lessons learned from past experiences with similar customers and incorporate the strategic plan of our partner.

ERPA Provides a Scalable Workday Change Management Roadmap and Professional Process Training

Dive into this case study to learn more about the challenges this healthcare system faced after go-live, how ERPA was able to partner with them to provide resolutions, change management, and the resulting Workday optimizations and user adoption.

Contact ERPA’s Workday experts today to take the next step toward your own Workday optimization.

The Challenge

There may still be unforeseen issues that arise during the Go Live phase even with thorough planning. Additionally, this large healthcare organization was going live on ERPA’s full-suite of Workday optimization products with a big bang approach.

A new system can be overwhelming for users, particularly if they are accustomed to a different system or way of working. Past projects had shown low user adoption with different procedures across all regions, so successful training was needed across 18 facilities to a large population of various levels of 38,000+ employees. This healthcare organization needed to optimize system usage, ensure compliance system-wide, and ultimately increase user adoption.

These challenges meant a seasoned and experienced third-party Workday optimization partner was necessary to strategize and execute on the best way to reach their goals.

The Solution

ERPA became a trusted technology advisor to this multi-facility large healthcare organization providing extensive Workday Application Managed Services (AMS) support and training across the entire Workday Human Capital Management (HCM) and Workday Financial Management platforms post launch.

This included a comprehensive change management strategy, extensive application optimization, flexible strategic roadmapping, and widespread training. ERPA still provides day-to-day support to realize continual process improvement.

The Outcome

ERPA’s dedicated resources provided personal ongoing technology support. This included optimizations to HCM, payroll, absence, financial management, talent, recruiting, compensation, supply chain, grants, reporting, learning, and other Workday applications—some that are either already implemented by the Workday team with others intended for future deployment.

Comprehensive process training coupled with this system-wide change management optimization improved daily management within the Workday ecosystem. ERPA continues to provide strategic operational solutions throughout the 18 separate hospital locations onboarded onto the Workday platform.

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