PeopleSoft Managed Services (Case Study)

PeopleSoft is still going strong with an estimated four thousand plus (4886) application installations thanks to customer-driven innovation, continuous investment, and a global product development team one thousand (1,000) strong. Features such as Selective Adoption, Simplified Analytics, Elastic Search, WorkCenters, Fluid UI, and Clustered Environments maintain PeopleSoft’s position as a powerful solution for businesses operations globally. However, PeopleSoft resources have become increasingly hard to find.

PeopleSoft, Inc. was founded in 1987 and quickly became the Human Resource Management System (HRMS) of choice for many organizations. PeopleSoft further evolved into Financials, CRM, Campus Solutions, and Portal technologies. With a strong market presence PeopleSoft supported a robust network of system integrators and independent consultants. This large pool of service providers and resources was readily available at a client’s call for help. After Oracle’s hostile take-over of PeopleSoft in 2005 and subsequent announcement of plans for a “Fusion” product that would combine the best of Oracle E-Business, PeopleSoft, and JD Edwards into one system prompted many service providers and independent consultants to look for a new niche. This lowered the number of go-to system integrators and consultants available at the time. Ultimately, Oracle Fusion did not come to fruition before the market was swept up in the “Cloud” movement causing Oracle to re-focus away from on-premise applications to develop Cloud products to meet market demand. As a result of the studder-step Oracle exhibited with Fusion on-premise and strong demand from the PeopleSoft user community Oracle extended support. Oracle continues to roll out innovation in PeopleSoft technology today. The market movement away from on-premise applications to Software as a Service (SaaS)  has led many PeopleSoft consultants to transition their skills to the relevant SaaS partner pillar for their expertise in Workday, Oracle Cloud, etc. The confluence of this with the sunsetting of many senior consultants has further diminished the talent pool available while organizations are losing internal PeopleSoft resources to retirement. Thirty-three (33) years after its initial release PeopleSoft has provide many with long, successful, and profitable careers. Ultimately, the availability of “Best-of-Bread” independent consultants and PeopleSoft specialized system integration companies has become harder to find while demand continues.

ERPA has been focused on providing PeopleSoft services from inception and by design. We are fortunate enough to represent the largest U.S. based, directly employed, PeopleSoft Centric workforce. ERPA has been listening to our clients who said they were challenged with replacing retired (retiring) employees they depended on to support PeopleSoft and had fewer service providers available for them to reach out to when the system needed upgrades, updates, custom development, or system administration they could not handle. As a result, ERPA doubled down on our commitment to servicing PeopleSoft. Our PeopleSoft Center of Excellence continues to grow and has increased more than forty percent (40%) this year alone. We remain a PeopleSoft focused service provider of PeopleSoft Managed Hosting, Managed Services, Managed Projects, and Consulting Services indefinitely.

This blog is meant to highlight ERPA’s case study of the delivery of Managed Services for the PeopleSoft 9.2 at Daytona State College.

Client:  Daytona State College was founded in 1957 as a public community college in Daytona Beach, Florida and ultimately became Daytona State College. It is part of the Florida College System. It serves nearly 30,000 students annually. Over the past 60 years, Daytona State College has evolved from a small campus into an academically superior multi-campus institution providing educational and cultural programs for the citizens of Volusia and Flagler counties.


Founded: 1957

Students: 13,248

Staff: 991

Engagement Model: 24x7x365 PeopleSoft SLA Driven Managed Support

 Managed Services Overview:

  • PeopleSoft Campus Solutions 9.2 (AD, CC, AA, SR, SF, FA)
  • PeopleSoft HCM (Core HR, PY, BB, BA) 9.2
  • PeopleSoft FSCM (GL, AP, AR)
  • Portal Interaction Hub
  • PeopleTools 8.56
  • MS SQL Server

Services Start Date:  5/31/2017

 Business Drivers for Managed Services:

  • Lack of internal PeopleSoft resources and expertise
    • Identified IT resource gaps
  • Need to address fluctuating business needs and IT demand
  • Need for on-demand functional expertise
  • Need to focus on core mission and strategic initiatives
  • Desire to forecast and reduce operating costs
  • Poor application performance and reliability
  • End users dissatisfied with level of support
  • Need to keep PeopleSoft current
    • Keep up with technology / Improve ROI
    • Comply with regulatory and statutory requirements


  • Deploy ERPA PeopleSoft Center of Excellence (COE)
  • ERPA PeopleSoft Managed Services Methodology
  • ERPA Proprietary PeopleSoft Accelerators
  • ERPA Break-Fix Support / Service Level Agreements (SLAs)


DSC Business Benefits:

  • On-demand Functional and Technical PeopleSoft expertise
    • All Pillars (FSCM, HCM, CS)
  • Flexible and scalable service structure
    • Escalation for high demand times
    • Ability to address business needs without added IT staff
  • Improved application performance / end user satisfaction
  • PeopleSoft Application Roadmap
  • Reduced operating costs
  • Ability to keep PeopleSoft current


Client Testimonial:

“Finding the right-fit consultants can be a challenge. Fortunately, we partnered with ERPA for our Peoplesoft Campus Solutions 9.2 upgrade & Fluid migration project, and we had great results. The project scope was met on schedule and on budget.”

– Marek Juracek, IT Director
Daytona State College

About the ERPA Group

ERPA is an Oracle PartnerNetwork member and market leader in providing Managed Projects, Managed Hosting, Managed Support, and Consulting Services for Oracle’s PeopleSoft applications. ERPA’s headquarters are in Dublin, Ohio and has continuously provide PeopleSoft application services for twenty plus (20+) years. We are proud to represent the largest directly employed PeopleSoft centric workforce in the U.S. and capabilities that span across all pillars of the application in FSCM, HCM, Campus Solutions, CRM, and Portal.

We are specialized in Higher Education and have the proven ability to provide quality services in PeopleSoft including the successful delivery of Managed Projects, Managed Hosting, Managed Support, and Consulting Services to the following institutions among others:

  • Alabama State University
  • Arizona State University
  • California State University System
  • Florida International University
  • Howard University
  • Lone Star College System
  • Los Angeles Community College District
  • University of California Office of the President
  • University of Colorado
  • University of Maine System
  • University of Texas System
  • Washington State Board of Community and Technical Colleges

ERPA Managed Services:

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